Customer Experience Consultancy
We specialise in crafting exceptional customer experiences, tailoring journeys that range from traditional journeys to fully automated digital experiences driven by Artificial Intelligence.
Always close to your clients, always available in their pocket.
• Exceptional Customer Experience
• Automated Digital Engagement
• Artificial Intelligence
• Business Analysis
• Multi-Vendor Integration
Contact Centre Technology Architecture
With 25 years of dedicated experience in Contact Centre technologies, our team has held multiple roles spanning Engineering, Solution Design, Technology Roadmap, and Strategy. We have collaborated with industry leaders such as Nice, Cisco, Genesys, Amazon, Verint, Eleveo, Calabrio, and numerous others.
Our expertise enables us to assist you in architecting a seamless transition of your Contact Centre to the Cloud, turning the complex into simple.
• Solutions Design
• Contact Centre Cloud Transition
• Multi-Vendor Coordination
• High/Low-Level Designs
Project and Tender Technical Support
With our hands-on experience supporting a wide array of client solutions, we are uniquely positioned to provide comprehensive end-to-end project assistance. From initial needs discovery to capturing and documenting requirements, market consulting, solution selection, and project directing to deliver the desired outcomes, we guide you through every phase of your project journey.
• Requirements Capture
• Tender Support
• Contact Centre Cloud Transition
• Technical Governance Multi-Vendor Management